by Ed Davis, CEO, Systems Support Group
Communications is the most critical form for human interaction, and is the basis for businesses to function effectively and successfully. Regarding the role of technology, communication takes on many forms and involves many different hardware and software options and solutions.
The first device that comes to all of us is the telephone. All businesses have some type of phone system whether it is a hardwired system, cell or smart phones, or complete PBX system with many phones, sometimes spread over several locations. Businesses need these devices in order to communicate with employees, customers and vendors.
There is a better way to communicate: Using the Cloud
In recent years, the function of the phone line and system has been moving to the cloud. Voice Over Internet Protocol (VoIP) phone systems allow companies to remove in house systems, giving them much more flexibility by taking advantage of features that most internal systems do not provide. VoIP is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.
Internet Access: The Delivery System
Most businesses need secure Internet access as part of a critical communications tool. Whether it’s email, social media or simple browsing for information, a reliable Internet connection is needed to communicate with employees, customers and vendors.
Maintaining communication channels is a priority for all businesses. Having the ability to communicate anytime, anywhere allows companies to provide the highest level of service to their customers. It is important that companies insure they have the highest quality, highest speed Internet connection to facilitate their multiple communications channels.